Frequently Asked Questions

    • What is Beacon of Hope?
      • Beacon of Hope exists as God’s hand reaching out to the broken and hurting by providing no-cost counseling services by trained, professional counselors.
    • How do I set up a counseling appointment?
      • To set up an appointment, call 616.594.5380. For our Holland and Grandville offices, dial extension 101. For our Muskegon office, dial extension 103. For our Portland office, dial extension 105. And for our Lansing office, dial extension 106.
    • What is an intake session?
      • An intake appointment is your first counseling session at our Holland office. This appointment allows you to complete the intake paperwork and share your story with us; this information helps us match you with the right ongoing counselor as openings arise. This is a one time, one hour appointment with an intake counselor, who may not be the same person that you meet with for ongoing counseling.
    • How much does counseling cost? What insurances do you take?
      • Thanks to the generosity of donors, we offer no cost counseling. Because of this, we do not utilize insurances.
    • Who is eligible for your services?
      • Anyone who is able to consistently meet at our office is eligible for counseling. We do not require any sort of financial documents to qualify. We offer counseling to adults, couples, families, and children. All are welcome!
    •  What do I do if I’m in an emergency situation?
      • If you’re in an emergency situation, please call 911 or go to your nearest emergency room. Our phone system and offices are not set up to respond to emergencies.
    • Where are you located?
      • We currently offer counseling in 5 locations across West Michigan: Holland, Grandville, Muskegon, Portland, and Lansing. For addresses for these sites, please see our “Contact Us” page
    • What are your counselors’ qualifications?
      • Our staff is composed of both master’s level interns and licensed professional counselors.
    • When are you open?
      • We offer counseling Monday- Saturday based on counselor availability. We do offer evening hours at most of our locations. We are available by appointment only and do not offer walk-in sessions.
    •  How often will I meet with my counselor?
      • For ease of scheduling and to encourage motivation, clients typically meet weekly with their counselor for one hour at the same time and day.
    • What do I do if I can’t make my scheduled appointment?
      • If you can’t make your appointment, please call our main number (616.594.5380) and leave a message on your counselor’s extension. If you don’t know your counselor’s extension, leave a message on the main voicemail
    • What groups do you offer?
      • Our Probation and Parole groups are for individuals currently on probation/parole or have ever been on probation/parole. These groups provide individuals with a supportive community to help foster personal growth, to help end generational cycles. Whether you are struggling with addictions, anger, or just need a supportive community that “understands,” this group is for you.  Groups run every week, unless noted otherwise, and are offered Mondays 9-10:30am, Wednesdays 9-10:30am, and Wednesdays 6-7:30pm. You must sign up for a group in advance by calling our Holland office.
    • What is your fax number?
      • We are only able to receive faxes from digital systems; faxes sent from analog systems will not be received. Our fax number is 616.594.5380. If you’re unable to reach us via fax, please mail documents to PO Box 2703, Holland MI 49422.What is your fax number?